'One day' Telephoning skills courses

CONTENT:

  • Speaking/Pronunciation accuracy
  • Telephone Usage Tips
  • Starting & Ending Calls
  • Personalising Telephone Skills

CONTENT:

  • Leaving & Taking Messages
  • Active Listening Skills for Telephoning

CONTENT:

  • My Telephone Pitch 
  • Sounding Confident on the Phone

CONTENT:

  • Difficult Situations on the Phone 
  • Handling Complaints
  • Managing Atmosphere

CONTENT:

  • Analysing your Phone Calls
  • Voicing: Improving Telephone Pronunciation
  • Empathising with the caller

CONTENT:

  • Effective  Complaining
  • Giving Bad news over the phone

CONTENT:

  • Making Appointments
  • Invitations over the phone

CONTENT:

  • Making bookings
  • Everyday Telephone Problems & their Solutions

CONTENT:

  • Conference calls: Preparing & Organising
  • Conference calls: Starting & Planning

CONTENT:

  • Conference Calls: My Telephone Pitch & Getting Opinions Across
  • Conference Calls: Participant Involvement